No you do not have to stay home. Many of our customers, especially realtors, leave the keys in a certain location for our tech and give him lock up instructions. If they can't be home during the cleaning. It is definitely preferred if you can be available for a walk through at the end. Our technician can show his work at the end of the job, if possible.

For both cleanings the carpet should be dry no later than the following morning. Some carpets that are NOT extremely heavily soiled, require less moisture and they dry even faster, some as quick as under six hours. And you can feel free to walk on the carpet with bare feet as soon as we’re done with the job. It will be damp but you’ll also notice that some areas have already started to become completely dry by the time we’re done. Please Note: You should leave fans on and windows open to aid in the drying process OR use fans and crank the AC with windows closed.

For most pet, liquid, and colorful stains we have an 80% success rate. We will be using the same powerful equipment we use in movie theaters and restaurants. But, we cannot guarantee a brand new carpet appearance. There are many factors that could have made the substance bond with the carpet fibers including time, sunlight, other products already used to clean the spot, heat etc.

The pet cleaning includes hair dander and allergen removal. It requires more time for the technician flushing the carpets, more detergent solution and extra cleaning and maintenance of our machines after the cleaning. Also Most property managers require you have an invoice for pet cleaning service upon move out.

No, we have a protective base to put under your rug before the cleaning and we will take extra steps to quickly dry it with air movers so there will be minimal moisture by the time we are done.

We do not compete with cheaper companies by price. Budget companies always have to leave something out of your service because they cannot afford to give you the BEST. Our company competes based on quality and its why we have our reputation. Our cleaners are well paid, we invest in education and the most current equipment to always insure 5 star service. Our clients stay with us because they value the best service experience and peace of mind!

We first assess all our clients needs and provide exact flat rate quotes based on the information we collect. We focus on answering and informing our clients completely so they feel confident in making a decision regarding which cleaning service options to choose.

We were trained by a 19yr certified IICRC Carpet upholstery restoration technician and have received the green cleaning certification in 2016 from the Carpet and Rug institute (CRI).

We have studied and received coaching/education the Inner Circle international business group. Our companies owner jay brown consistently continues education and consults with industry leaders in our field on a regular basis.We also held memberships in Hawaii and Arizona BNI (Business Network International) Groups for several years.

Our first client was the Mililani Consolidated movie theater. My mother had a maid service when i was a kid. I decided that commercial and residential carpet cleaning was the direction for our business to go in because I had a friend mentor who had been in the industry for almost 20 yrs to teach me all the processes one on one on a mastery level. He also worked with us as a consultant our first year in business.

Consolidated movie theaters, Lexus Honolulu, Jen Construction, Tylers Corner Home Staging, Zippy's, Massage therapy offices, Medical offices, Veterinarians, Military offices and residential, Buca Di Beppo, Yogur Story, Fun Factory Locations, Malls, Hotels, The Hawaii Prince Hotel, The Ilikai Hotel,

1. Bait and switch pricing. Cheap priced advertised then it changes when they get to your home and your pressed for time! Beware the low priced services. There is always a reason, or 2 or 3 things they leave out.

2. Surface only cleaning companies. That service has it's place, but is rarely described as the limited cleaning it really is. Our go-to standard is the highest in the industry.

3. Up to date modern equipment, conserves water and energy. Also drys carpets and furniture faster.

What questions should customers think through before talking to professionals about their project?

1. Communication! Does your companie stay in contact with me regarding service arrival time? Is your cleaning company systemized with proper information provided to you about your service in a timely fashion?

2. Education, can your cleaning company describe the processes they use for your service? How many years of experience do your employees and Tech's have?

3. Does the company you hired have a 100% Service guarantee?

4. How well trained and compensated is the technician or maid coming to your home? You can usually observe this in how they speak to you and how they are dressed also how informative they are.